Our team was handpicked for their understanding of materials, process and passion for fashion. Whether you are browsing our site or visiting our store, we are always willing to share our deep knowledge and understanding of our makers and their craft.
The most commonly asked questions are covered in Our FAQS . If you have any specific questions please do not hesitate to contact us by completing this form or calling our customer services team on joanwang09258@163.com.
QINGDAO RANFENGHAI OUTDOOR CO.,LTD NO.4 BUILDING, HUATONG LIANDONG AIRPORT INTERNATIONAL INTELLIGENT MANUFACTURING PORT, LIANDO U-VALLEY, JIAODONG,JIAOZHOU QINGDAO,CHINA
Monday to Friday
joanwang09258@163.com
Shipping costs are calculated based on your region and the weight, size and other factors of the item purchased. You can enter your address on the checkout page and the system will automatically calculate the shipping cost and display it to you.
Yes, we offer international shipping. At checkout, select your country or region and applicable international shipping rates and shipping methods will be displayed.
If you are not satisfied with the purchased product or need to return it, you can contact our customer service team to apply for return and refund within a certain period of time after receiving the product. Please note that returned items must be in their original packaging and unused.
Most of the items on our website are in stock and can be purchased immediately and arranged for shipment. If there is a pre-ordered product, the pre-order time will be clearly marked on the product page. Usually the pre-order time ranges from a few days to a few weeks.
Our products usually come with warranty service, and the warranty period depends on the specific product. We generally provide free repair or replacement services within a certain period of time after purchase. For specific warranty information, please check the product page or contact the customer service team.
We support a variety of payment methods, including credit cards, Alipay, WeChat Pay, etc. At checkout, you can choose your convenient payment method to complete the payment.