Yoto Plus Ground sheet

Overview

Thanks for interested and supporting THE FREE SPIRITS, this is the customer support page and we are taking care all THE FREE SPIRITS user over the world. Please do not hesitate to contact us if you have any questions.

Warranty

We provide three year warranty against manufacturing defect for original purchaser. Defective items will be repaired or replaced at no cost under our warranty policy. This warranty does not cover wear and tear, improper handling, accidents, or the natural aging of fabrics and adhesive strips.

Note: After the tent is used, it should be dried thoroughly before storage to avoid mildew. PU coated fabric and the seam tape products should avoid storage in high temperature and high humidity environment, and should be properly ventilated to ensure the service life. Coated fabrics should avoid long-term folding and storage to avoid irreversible creases.

Repair

We had our own factory, damage not covered under warranty may be repaired for a reasonable rate and buyers are responsible for shipping costs.For the damage caused by improper use, our company undertakes the maintenance service, but the customer needs to pay the maintenance cost.

The breakage phenomenon of the end of the tent pole, mostly caused by not completely dredging the tent pole and connecting it tightly; the damage of the fabric, mostly due to accidental burning and scratching of equipment and objects; the bending phenomenon of the tent pole and the middle bending, mostly occur Due to strong wind and momentary force.

Tent Pole Repair:
① Black label series products: tent pole US$7.00/section; other series products: tent pole US$14.00/section.

② Replacing the tent pole elastic: free maintenance within three years from the date of purchase; please contact customer service for repairs over three years from the date of purchase.

Fabric Damage Repair:
① Repair damage below 5 cm:  the patch repair method applies. One patch is free of charge. For two or more patches, fees start at US$7.00 per patch, depending on the complexity.

② Replace the entire piece of fabric in a certain part: black label series products US$23.00-30.00/ piece, blue label/red label series products US$30.00-45.00/ piece; white label series products US$40.00-60.00/ piece.

③ Tape peeling off: free maintenance within one year from the date of purchase, please contact us for repairs over one year from the date of purchase.

Return Policy

We offer a 10-day return policy for unused items. Buyers are responsible for return shipping costs.

Need help?

Contact us for questions related to refunds and returns.